Privacy Policy

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and store personal information when you visit our site, create and use an account, interact with our services, or contact our team. It also explains your rights under applicable data protection laws, including GDPR where it applies.

1. Legal Status

We operate under the gaming licence and regulatory framework described on our site. To meet our legal and regulatory obligations, and to maintain compliance with applicable standards, we collect and process personal data as described in this policy. Processing is carried out on lawful grounds including performance of a contract, compliance with legal obligations, legitimate interests, and, where required, your consent.

2. Registration and Login

What we collect when you register and log in:

• Contact details: email address and mobile number.
• Identity and contact data you provide: full name, date of birth, and postal address.
• Account security information: username, password, device identifiers, and two‑factor authentication data if you enable it.

Why we use it:

• To create and manage your account and to verify your identity.
• To prevent unauthorised access and protect your account.
• To comply with age and identity verification requirements (KYC) and relevant regulatory checks.

Verification documents: We may ask you to upload identity documents and proof of address to meet regulatory verification and fraud-prevention needs. These documents are processed securely and retained only as necessary.

3. Games and Software Providers

Data shared with game providers and platform partners:

• Basic account identifiers and play-related metadata are shared with software providers to enable gameplay, session continuity, and to present relevant content.
• Providers process data under contract to support game delivery, fairness monitoring, and technical support. Some providers maintain their own audited systems for randomness and live content.

We remain responsible for ensuring that third-party providers handle your data in accordance with appropriate security and confidentiality standards.

4. Bonuses and Promotions

When you participate in promotions or opt into offers, we process information such as:

• Which promotions you are eligible for or have claimed.
• Activity and play data required to determine bonus entitlement and compliance with promotion terms.

We use this data to administer promotions, ensure compliance with promotional rules, prevent abuse, and personalise offers where you have consented to marketing preferences.

5. VIP and Loyalty Programs

To operate loyalty and VIP schemes we process:

• Activity and wagering data to calculate points, tier status, and rewards.
• Preferences and profile information to administer personalised benefits.

Participation and benefit allocation follow defined programme rules. We monitor for misuse or manipulation and may restrict access to rewards where abuse is detected.

6. Payment-related Processing

We collect and process information necessary to confirm and record transactions and to prevent fraud and other unlawful activity. Transactional metadata and verification information may be processed for compliance and security purposes. Such processing is undertaken on lawful grounds such as performance of the contract and compliance with legal obligations. External service providers may process some of this information on our behalf under strict confidentiality agreements.

7. Key Terms that Affect Personal Data

Certain terms and conditions affect how we handle your data:

• We may restrict, suspend or close accounts where there is suspected fraud, money‑laundering risk, or breaches of our terms. Personal data relevant to such investigations will be processed, retained, and disclosed to regulators or law enforcement as required.
• Limits you set in your account (for example deposit or play limits) are recorded and used to enforce responsible gambling controls.
• We retain records of interactions, transactions, and verification for purposes of dispute resolution, compliance with regulatory obligations, and to protect both you and us against misuse.

8. Mobile and Technical Information

Technical data we collect:

• Device and browser information, IP addresses, operating system, and unique device identifiers.
• Usage and analytics data such as pages visited, features used, session times, and crash logs.
• Location data inferred from your IP address to verify access permissions and regional availability.

Cookies and similar technologies: We use cookies and similar tools to provide essential site functionality, remember preferences, measure and improve performance, and for analytics. You can manage cookie preferences through your browser and account settings where available.

9. Security and Fair Play

Security measures:

• We protect personal data with industry-standard technical and organisational measures, including encryption in transit, access controls, and monitoring to detect and mitigate threats.
• Access to personal data is limited to authorised personnel and third-party processors who need it to perform their services.

Fraud prevention and automated checks: We use automated tools and risk-scoring systems to detect suspicious behaviour, enforce limits, and support fair play. Decisions that materially affect you based solely on automated processing will be explained on request and you have the right to contest them.

10. Responsible Gambling Features

Data used to support safer gambling:

• Account and play patterns to offer and enforce tools such as deposit limits, time-outs, and self-exclusion options.
• When appropriate, we may contact you with interventions or referrals to support resources based on observed risk indicators.

We may combine your activity data with other information we hold to provide timely and relevant safer-gambling assistance, in line with our duty of care and applicable law.

11. Advantages and Disadvantages

Use of your data enables us to:

• Deliver personalised services, promotions, and technical support.
• Maintain account security, detect abuse, and comply with regulatory obligations.

Processing involves trade-offs such as data retention for compliance and investigation. We minimise risk by limiting data access, applying retention policies, and implementing security safeguards.

12. General Information

Data sharing and recipients:

• We share personal data with service providers, software partners, auditors, and regulators where necessary. All recipients are bound by contractual confidentiality and security obligations.
• Where required by law or regulatory request, we may disclose personal data to competent authorities.

International transfers: Some service providers may operate outside your country. Where we transfer personal data internationally we ensure adequate safeguards are in place, such as contracts with standard protection clauses or equivalent measures as required by law.

Your Rights

If you are subject to GDPR or similar laws, you have rights in relation to your personal data, including:

• Right of access to the personal data we hold about you.
• Right to rectification of inaccurate or incomplete data.
• Right to erasure in certain circumstances (subject to legal retention obligations).
• Right to restrict or object to processing based on legitimate interests.
• Right to data portability where processing is based on consent or contract and carried out by automated means.
• Right to withdraw consent where processing is based on consent.
• Right to lodge a complaint with a supervisory authority if you believe your rights have been infringed.

We will respond within applicable legal timeframes and may ask for information to verify your identity before fulfilling requests.

Data Retention

We retain personal data only for as long as necessary to provide services, meet legal and regulatory obligations, resolve disputes, and enforce agreements. Retention periods may vary by category of data and obligations such as regulatory record‑keeping requirements; we apply appropriate safeguards during retention and securely delete or anonymise data when no longer required.

Complaints and Contact

If you have questions about this policy or wish to make a complaint about our handling of your personal data, please contact. We will investigate and reply in a timely manner. You may also have the right to refer a complaint to a relevant data protection authority if you remain dissatisfied.

We may update this Privacy Policy from time to time. Where required by law we will notify you of significant changes through your account or by other appropriate means.