Responsible gambling

At Atefia Casino we want playing to be an enjoyable, controlled part of your life. We recognise that sometimes play can become risky or overwhelming. This page explains the practical steps and tools available to help you stay in control, and what to do if you or someone you care about needs extra support.

Tools (Deposit Limits, Time-Outs, Self-Exclusion)

We provide a range of simple, effective tools you can use immediately from your account or by contacting our support team. These are designed to give you clear boundaries and time to reflect.

Deposit limits — Set daily, weekly or monthly caps on how much you can deposit. Limits can be changed by you, but increases usually take effect after a short cooling-off period.
Loss limits — Limit the total amount you can lose in a chosen period to keep risk at a level you’re comfortable with.
Session reminders / reality checks — Automated notifications that remind you how long you’ve been playing and how much you’ve spent in a session.
Time-outs — Temporary breaks from play from 24 hours up to several weeks. These are useful when you want an immediate short break without a long-term commitment.
Self-exclusion — Longer-term options that block access to your account and stop promotional contact for set periods such as 6 months, 1 year, or permanently. While self-excluded, you will not be able to log in or register again under the same details.
Payment and access controls — You can combine limits with behavioural steps such as removing saved payment methods or switching to lower-risk payment types.

How to activate these tools:

Sign in to your account and visit the Responsible Gambling section to set limits instantly.
If you prefer, contact our support team and we will guide you through each option and make changes on your behalf.
For immediate relief, use a time-out or request self-exclusion — these take effect quickly.

Warning signs it may help to use tools or seek support:

Spending more than you planned or chasing losses
Playing for longer than intended or missing other responsibilities
Relying on gambling to feel better or escape problems
Borrowing money or using essentials to fund play
Feeling distressed, anxious or secretive about gambling

Links to Support Organizations

If you feel gambling is causing harm, you are not alone. There are specialist organisations and services that offer free, confidential help.

Types of support you may find helpful:

Specialist gambling counselling and support services offering one-to-one help and group programs.
National helplines providing immediate emotional support and practical guidance.
Debt-advice services for help with finances and budgeting.
Mental-health and crisis services for urgent emotional or safety needs.
Support for friends and family to help them manage their own wellbeing and offer constructive help.

If you are in immediate danger or feel at risk, contact your local emergency services without delay. For non-urgent support, consider speaking to a trained adviser, your healthcare professional, or a trusted person in your life who can help you access specialist services.

How friends and family can help:

Approach the conversation calmly and without blame; focus on care and concern.
Encourage practical steps such as setting limits, removing payment methods, or self-exclusion.
Offer company when calling support services or attending appointments.
Set firm boundaries around shared finances and avoid enabling behaviours.

Differences from United Kingdom-specific standards

We aim to align with strong safer-gambling practices that are common in many regulated markets. However, there are some differences you should be aware of if you live in the United Kingdom.

We provide many of the same tools and disclosures you would expect, including limits, time-outs and self-exclusion, but some national mechanisms used by UK-licensed operators may not be available in the same form.
Wherever possible we mirror UK-facing standards such as clear bonus information, age verification and player protection measures. That said, integration with national self-exclusion registers or specific UK regulatory processes may not be identical.
We still perform robust identity and affordability checks as part of our verification procedures, particularly when withdrawals are requested or when activity suggests elevated risk.

If you are based in the UK and want measures that are tied into national systems, consider combining the tools we offer with external controls such as bank or payment-provider blocks and support services that operate within the UK. If you are unsure which option is best, our support team can explain the tools available and help you choose the right combination for your needs.

Whatever you decide, the most important steps are recognising when play is becoming a problem and reaching out for help. We’re here to support you with practical tools, respectful guidance and a commitment to your safety and wellbeing.